FAQ
Q: What is your refund policy?
A: Please provide us with 24 hour advanced notice prior to your pickup day for a full refund. We can make changes any time.
Q: Where do I pick up my equipment?
A: We'll provide the nearest rental location when we confirm your order.
Q: Can I exchange my skis if I don't like them?
A: Yes. We want you to be completely satisfied with our products and service. With several locations at each ski area, help isn't far away.
Q: If we arrive early, can we pick up our skis the day before?
A: Absolutely. Pick up gear anytime after 3 p.m. - after 4 p.m. If you request a specific model, the gear may not be available until the morning of your rental.
Q: Can I pick up my equipment at one location and drop it off at another?
A: Yes. Within each resort we have many locations where you can return equipment. You can also return gear at any of our stores at other resort locations except for our affiliate locations.
Q: What if I have my own boots?
A: Simply choose your preferred package and indicate in the comments that you or other skiers in your party already have boots. We will adjust the price accordingly in your confirmation.
Q: Do you have larger sized ski and snowboard boots?
A: We carry ski boots up to size 16 and snowboard boots up to size 15. They rent out quite often, though, so be sure to reserve yours!
Q: Can I exchange my ski rental for a snowboard?
A: Certainly, you may switch from ski to snowboard or snowboard to ski. There may be a price adjustment.
Q: What ski length should I rent?
A: If you aren't sure about the equipment you need, leave that area on the rental form blank. Our technicians will suggest equipment based on your ski ability, height and weight.
Q: Can you deliver my equipment to my hotel?
A: We currently deliver only in Breckenridge & Vail resorts. At all other resorts, pick up your equipment at one of our shops.
Q: What if I return my skis early?
A: We will refund the difference for the unused days. Returns must be made before 9 a.m. to receive credit for that day.
Q: Do you rent helmets?
A: Yes, we carry a limited supply of helmets in adult and junior sizes for rent at most of our stores. Unfortunately, we are unable to take advance reservations for them and they are not included in the online packages.
Q: We want to take a day off in the middle, how do I reserve this?
A: Renting the equipment is like renting a car. If you do not use your gear for a day, you must pay for it unless you return it for that day. If you plan to do that, you must make two separate reservations. Discounts for rentals of three or more days will only apply to consecutive day rentals.
Q: Do your stores have ski clothing available for rent?
A: We do not offer clothing rentals at this time.
Q: When should I make my reservation?
A: Reserve as soon as you know your vacation dates. During peak demand, once we've taken as many reservations as we can accommodate, we no longer accept reservations. Also, we don't take reservations less than 24 hours prior to your arrival - 72 hours for Gold Club reservations.
Q: Can I just rent boots?
A: Boot-only rentals are available from our stores on a first come, first served basis. We don't take reservations for boot-only rentals. Boot-only rentals generally run from $15 to $25 per day. Also, your bindings must meet our safety requirements, and the function test to ensure they do costs approximately $30.